Card operations

Are there any limitations for money withdrawal?

In order to increase security ProCredit Bank sets limits for money withdrawals and transactions with payment cards. The following limits are set for ProCredit Bank payment card operations.

How can you change limits set for payment cards?

To change limits for cash withdrawal of money from a specific account valid for 1 day you can contact either of the following:

- contact-centre (during working hours):
tel. 0 800 500 9 90
tel. +38 044 590 10 00
skype: procreditbank_ua
or
- 24-hour support team of the Processing Centre:
tel. 0 800 505 5 55
tel. +38 044 231 73 33.

To change limits for a longer period of time you should submit an application to a branch of ProCredit Bank.

Can you use ProCredit Bank’s cards to pay on the Internet?

You can use ProCredit Bank’s payment cards to pay for goods and services on the Internet.  To unlock your card to perform operations in the Internet please contact:

- contact-centre (during working hours):
tel. 0 800 500 9 90
tel. +38 044 590 10 00
skype: procreditbank_ua
or
- 24-hour support team of the Processing Centre:
tel. 0 800 505 5 55
tel. +38 044 231 73 33.

To unlock your card for a longer period of time you should apply to a branch of ProCredit Bank and submit a corresponding application.

What is the CVV/CVV2 code?

This is a three-digit code for extra identification of the card holder. It is printed on the signature panel. This code is also required for payments on the Internet.

 Is it possible to return goods paid for with a card?

In order to return such goods you should contact the shop where you bought it and show the receipt, the POS-terminal cheque and your passport. Make sure you keep the cheque after requesting the repayment transaction.
Money will be credited back to your account within 2-14 days. 

How much is the commission for card payments?

Using your card to pay for goods and services in the territory of Ukraine and on Ukrainian Internet sites, you will receive a bonus of 0,5% of the total sum of your purchase.
If you use your card to pay for purchases abroad a commission will not be charged, situations when the transaction currency is not US dollars and euro are excepted. The commission for such a conversion will be 1% of the overall sum of the operation.

What are additional cards available for?

An additional card is issued to a person you authorize it allows them to carry out transactions on your behalf accessing your card account. It is possible to issue several additional cards for one account: for you, your relatives, children, parents and others. 

Which services are available from ProCredit Bank’s ATMs?

From ATMs of ProCredit Bank you can not only withdraw cash, but also:

- transfer money to ProCredit Bank cards of your relatives, children and others;

- pay for mobile communication services (Kyivstar, contracts Life and МТС) ;
- change your PIN;
- check your account balance;
- get a mini-extract showing the 5 last operations on your card account.

Why is it important to inform ProCredit Bank about a trip abroad?

In order to increase security ProCredit Bank sets limits for cash withdrawals and transactions with payment cards in some countries. Thus you should inform ProCredit Bank before you are going to use your card abroad.

Please, call:
- contact-centre (during working hours):
tel. 0 800 500 9 90
tel. +38 044 590 10 00
skype: procreditbank_ua
or
- 24-hour support team of the Processing Centre:
tel. 0 800 505 5 55
tel. +38 044 231 73 33.

Please submit the corresponding application to any branch of ProCredit Bank if you are planning a long stay abroad.

Why is a sum more/less than the sum of an operation blocked in your card?

A payment operation or cash withdrawal  consists of 2 steps:

1. At the time of the operation the sum is calculated using the rate of VISA (as of the day of operation), this sum is then blocked on the card.

2. After information is being processed by VISA and the Processing Centre (during 1-30 days depending on the type of operation) ProCredit Bank debits the sum of the operation from the client’s account at the rate of the day of debit.

As a result of rate differences the debited sum can be either more or less than the sum blocked initially.

Where and how should you keep your card?

You should keep your card out of reach for third parties.
Never leave your card anywhere together with the PIN.
Never write your PIN on your card.
You should not keep or handle your card next to electromagnetic radiation, e.g. mobile phones this can damage the magnetic strip and thus make the card unusable.

My card’s validity is coming to an end. What should be done?

The validity of a card is indicated on the front side in the format 01/01(month/year). The card is valid until the last day of an indicated month.
15 days before the end of validity of the card the card is re-issued and you can pick it up at your ProCredit Bank branch. No re-issue for cards with a zero account balance.

To re-issue a new card at any time please visit a branch of ProCredit Bank with your passport.