Business Ethics and Environmental Standards

Part of the overall mission of the ProCredit group is to set standards in the financial sectors in which we operate. We want to make a difference not only in terms of the target groups we serve and the quality of the financial services we provide, but also with regard to business ethics. Our strong corporate values play a key role in this respect. Six essential principles guide the operations of the ProCredit institutions:

• Transparency: We adhere to the principle of providing transparent information both to our customers and the general public and to our employees, and our conduct is straightforward and open.
• A culture of open communication: We are open, fair and constructive in our communication with each other, and deal with conflicts at work in a professional manner, working together to find solutions.
• Social responsibility and tolerance: We offer our clients sound advice and assess their economic and financial situation, business potential and repayment capacity so that they can benefit from the most appropriate loan products. Promoting a savings culture is an important part of our mission, and we are committed to treating all customers and employees with fairness and respect, regardless of their origin, colour, language, gender or religious or political beliefs.
• Service orientation: Every client is served in a friendly, competent and courteous manner. Our employees are committed to providing excellent service to all customers, regardless of their background or the size of their business.
• High professional standards: Our employees take personal responsibility for the quality of their work and always strive to grow as professionals.
• A high degree of personal commitment: This goes hand-in-hand with integrity and honesty – traits which are required of all employees in the ProCredit group.

We also set standards regarding the impact of our lending operations on the environment. ProCredit Bank Ukraine has implemented an environmental management system based on continuous assessment of the loan portfolio according to environmental criteria, an in-depth analysis of all economic activities which potentially involve environmental risks, and the rejection of loan applications from enterprises engaged in activities which are deemed environmentally hazardous and appear on our institution’s exclusion list. By incorporating environmental issues into the loan approval process, ProCredit Bank Ukraine is also able to raise its clients’ overall level of environmental awareness. We also ensure that requests for loans are evaluated in terms of the applicant’s compliance with ethical business practices. No loans are issued to enterprises or individuals if it is suspected that they are making use of unsafe or morally objectionable forms of labour, in particular child labour.